Privacy Policy

Updates in this version of the Privacy Policy reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable.

This Privacy Policy (“Privacy Policy”) explains how GuestChat Ltd. (“GuestChat”, “we”, “us”, “our”) may collect, use and share information from or about you (“Licensee” or “you”) when you access and use our services, client software applications and websites (collectively the “Services”) that link to or otherwise reference this Privacy Policy. This Privacy Policy is governed by our Terms of Service and incorporates our Data Protection Addendum, if applicable to you. By using the Services, you consent to the data practices described herein. As technology and circumstances change, we will continue to update, modify, and enhance this Privacy Policy for your benefit. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Our Privacy Policy is our commitment to you that we provide not only the highest quality services and products, but that we understand that you expect us to safeguard the personal and business information that wecollect.  All of our employees and data processors that have access to and/or are associated with the processing of personal information are obliged to respect the confidentiality of your personal information. To this end, our Privacy Policy allows you to make an informed decision regarding your usage ofthe Services that we provide.

If you are using our Services to interact with your customers, it is your obligation and responsibility to make sure your customers understand how you (and GuestChat Ltd.) collect and process their personal information as the data controller. Accordingly, if you use the Services, you agree to post an up-to-date, accurate, and easily accessible privacy policy that complies with the laws applicable to your business and territory. You also agree to obtain consent from your customers for the use and access of their personal information by GuestChat Ltd. and other third parties, as applicable. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by GuestChat Ltd. and other third parties, as applicable.

  1. TYPES  OF INFORMATION WE COLLECT
  2. HOW WE USE YOUR INFORMATION
  3. HOW WE SHARE YOUR INFORMATION
  4. LIABILITY FOR ACTS OF THIRD PARTIES
  5. CHILDREN
  6. YOUR RIGHTS AND CHOICES
  7. LOCATION OF YOUR INFORMATION
  8. HOW WE PROTECT YOUR INFORMATION/ HOW LONG WE KEEP YOUR INFORMATION
  9. LINKS TO THIRD PARTY WEBSITES
  10. SOCIAL MEDIA FEATURES AND WIDGETS
  11. UPDATES TO OUR PRIVACY POLICY
  12. CONTACT 

1. TYPES OF INFORMATION WE COLLECT
We may collect the following information about you, your use of the Services, and others who use the Service through your accounts:

2. HOW WE USE YOUR INFORMATION
We may use the information collected for purposes such as:

We may combine all the information we collect from or receive about you for any of the foregoing purposes. Please see Your Rights and Choices section for further information.

We may aggregate or de-identify your information and mayuse, share, rent or sell aggregated or de-identified information for any purpose and such information is not subject to this Privacy Policy. We will never sell your personal information to any third party except in the case of Sale or Transfer of all or Part of our Business or Assets (see below).

Credit Card and Sensitive Information:

When and if you enter sensitive information, such as creditcard information, we encrypt the transmission of that information using secure socket layer technology (“SSL”). Other information that you send via standard email will not be subjected to this high level of encryption, so we advise you accordingly that you should never submit sensitive personal information such as credit card numbers and so forth via standard email to us.

We maintain your credit card related information once your purchase has been verified and processed via your credit card service provider for future usage, within a secured system. In the event of a chargeback, the credit card service provider will provide us with such information for the purpose of our evaluation of the chargeback request, including any protestations and or feedback issued by our company if we determine fraud has taken place. In the event of credit card fraud and similar defaulted payments, the credit card related information shall be used for collection-related purposes.

As noted above, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@guestchat.com.

‍‍3. HOW WE SHARE YOUR INFORMATION
We may share your information with:

‍‍‍4. LIABILITY FOR ACTS OF THIRD PARTIES
GuestChat Ltd. is liable under Privacy Shield if determined it is responsible for a third party agent processing such personal information in a manner inconsistent with the principles of Privacy Shield.

Although GuestChat Ltd. will use all reasonable efforts to safeguard the confidentiality of the Registration Data, transmissions made by means of the Internet cannot be made absolutely secure. GuestChat Ltd. will have no liability for disclosure of Registration Data due to errors in transmission or unauthorized acts of third parties.

‍‍‍‍5. CHILDREN
Our Services are not directed at children. We do not knowingly collect information from children under the age of 18. As per our Terms of Service, children under the age of eighteen (18) years may not register for our Services. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at info@guestchat.comso we may delete the information.

‍‍‍‍‍6. YOUR RIGHTS AND CHOICES

‍‍‍‍‍‍7. LOCATION OF YOUR INFORMATION
GuestChat Ltd. is located in Grenada. From time to time, your information may be transferred to or from other countries. We will take steps to ensure that your information receives an appropriate level ofprotection.

International Data Transfers Using the Model Clauses: GuestChatLtd. relies on the Model Clauses set forth by the European Commission for intercompany transfers of personal data from the EEA to our data centers located outside of the EU. GuestChat Ltd. also has in place model clauses with any third-party vendors or partners to whom it may pass personal information.

‍‍‍‍‍‍8. HOW WE PROTECT YOUR INFORMATION/ HOW LONG WE KEEP YOURINFORMATION
We maintain procedural, technical, and physical safeguards for the Services to help protect against the loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the information you provide via the Services. These safeguards vary depending upon the sensitivity of the information we collect and store. Please be aware that no security solutions are infallible.

We will keep your information only for as long as it is necessary to fulfill the purposes described above unless longer retention isrequired or permitted by law, after which we will delete or anonymize it. The period we keep your information will vary depending on your interactions with the Services. For example, depending on the type of Services you use, we may retain your account data for a reasonable period of time after your last activity or after you stop paying for the relevant services. This is to enable you to easily come back and start using the service again. We may also keep a record of correspondence with you relating to the Services you use, forexample, if you have made a complaint, for as long as is necessary to protect us from a legal claim. Similarly, when you unsubscribe from our email newsletters or promotional emails, we will keep a record of your email address to ensure we do not send you marketing emails in the future.

‍‍‍‍‍‍‍9. LINKS TO THIRD PARTY WEBSITES
You acknowledge that GuestChat Ltd. provides links to third-party websites, but that GuestChat Ltd. is not responsible for the content of such third-party websites or their terms, conditions, or privacy policies. You acknowledge that you must carefully review the terms, conditions, and privacy policies of all websites prior to using said third party websites and you assume all risk of using third-party websites. Furthermore, you understand and agree to not hold GuestChat Ltd. responsible for any third-party content provided on the GuestChat Ltd. Services that may infringe on intellectual property rights, rights of privacy or publicity, or any rights of any nature in any jurisdiction.

‍‍‍‍‍‍‍‍10. SOCIAL MEDIA FEATURES AND WIDGETS
Our website includes Social Media Features (such as the Facebook and Twitter buttons) and/or Widgets (interactive mini-programs that run through our website). Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. The third parties that own these Social Media Features and Widgets may collect your IP address and which page(s) you are visiting on our website and may set a cookie to enable the Feature or Website to function properly. Your interactions with these Social Media Features and Widgets are governed by the privacy policy of the company providing it.

11. UPDATES TO OUR PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our information needs and practices. If we make any material changes, we will notify you before these changes come into effect at the email address specified in your account or via a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices and to always remind your Users of changes to our Privacy Policy.
12. CONTACT
If you have an inquiry or complaint about this privacy policy or our privacy practices, please feel free to contact us:

GuestChat Ltd.
Morne Rouge
St. George’s
Grenada
Email: info@guestchat.com