Your hotel website gets hundreds (even thousands) of daily visitors who have questions before they book. If they don’t get answers to their questions quickly, they end up leaving.
If you’re lucky, your guests will book through an online travel agent, and you will end up paying 20% commission. If not, they’ll book with another hotel, and you will have lost the opportunity.
That’s why we built GuestChat, an automated chat tool that answers website visitors’ questions instantly and gives them an easy way to book directly.
“GuestChat right from the start was a smooth process to get installed and active on our website, the team are very knowledgeable to ensure website visitor’s are getting the right information and experience. We have seen an increase in the traffic on the website and being able to see what people are looking at, it is key to increasing the bookings. Very easy to use and navigate, a great addition to the website for us”
“The GuestChat chatbot has proven to be very successful, particularly in the engagement of our potential guests 24/7, answering their questions, lessening any concerns and converting online visitors into direct bookers! Plus GuestChat listened to our suggestions for improvements to their dashboard, and they went ahead and made some upgrades for better reporting. We would certainly recommend GuestChat as it has increased our direct bookings using their conversational marketing tool.”