How to Integrate GuestChat with Cloudbeds
GuestChat is an AI-powered chatbot that helps hotels and other accommodation providers instantly answer guest questions, reduce emails, and increase direct bookings. This guide explains how to connect GuestChat with Cloudbeds and manage the integration.

1. How to Sign Up for GuestChat
    1. Visit guestchat.com and click Get Started.
    2. Complete the quick onboarding form with your property details.
    3. Our team will set up your GuestChat dashboard and send your account credentials.
    4. Once activated, you can connect your GuestChat account to Cloudbeds to enable live booking data.

2. How to Connect GuestChat with Cloudbeds
   1. Log in to your GuestChat dashboard.
   2. Navigate to Integrations → Cloudbeds.
   3. Click Connect Cloudbeds Account.
   4. You’ll be redirected to Cloudbeds to grant GuestChat access — click Authorize.
   5. Once connected, GuestChat automatically syncs your property’s room types, rates, and availability in real time.

Note: This step ensures GuestChat can display accurate booking options and answer guest questions instantly.

3. Functionality of the Integration
Once connected, the GuestChat + Cloudbeds integration enables:

• Real-time rate and availability access directly from Cloudbeds.
  
• Instant booking assistance within the chat widget, linking to your booking engine.
• Automated responses to common booking-related questions (e.g., “What rooms are available next weekend?”).
• Custom branding — the chat matches your website’s style and tone.
• Multi-language support for international guests.

• GuestChat currently does not modify or create reservations directly in Cloudbeds.
  
• Room and rate data are read-only for now, ensuring data integrity.
• Group account linking is not yet supported but may be added in future updates.

5. How to Disconnect the Apps
To disconnect GuestChat from Cloudbeds: 
   1. Go to GuestChat → Integrations → Cloudbeds.
   2. Click Disconnect.
   3. Your GuestChat will no longer pull live rates or availability data.
For disconnecting from the Cloudbeds side, please follow Cloudbeds’ official instructions here:
How to Disconnect an App from Cloudbeds

6. How GuestChat Handles Disconnects
When disconnected, GuestChat will automatically:

• Stop syncing rates and availability from Cloudbeds.
  
• Continue functioning as a general AI chat assistant for FAQs.
• Retain your chat history and settings for future reconnection.

You can reconnect anytime by following the setup steps again.

7. How to Get Support
If you need help at any step:

• Email us at info@guestchat.com
• Or use the chat widget on our website for live assistance.

8. (Optional) FAQs
Q: How often does GuestChat update Cloudbeds data?
A: The sync occurs automatically every few minutes, ensuring near real-time accuracy.
Q: Does GuestChat support multiple properties or group accounts?
A: Not yet, but multi-property support is on our development roadmap.
Q: Will disconnecting delete my GuestChat data?
A: No. Your data and settings remain safely stored in your GuestChat account.